Air Travel Safety Or Complaints

AIRLINE SAFETY ---- Every time you board a plane:

Make sure all your carry-on luggage will fit under the seat in front of you.
Be careful about what you put into the storage bins over your seat. Their doors may pop open during an accident or even a hard landing. Bins are intended to hold coats, blankets, pillows, not hard suitcases or packages.
Always keep your seat belt fastened and know how it works.
Pay attention to the safety briefing explaining how to use the emergency procedures.
Review the safety information on the plastic card in the seat pocket.
Look for the closest emergency exit and have a second in mind.
Stay in your seat with your seat belt buckled until the plane comes to a complete halt at the departure gate.

IF YOU ARE IN AN ACCIDENT

Stay calm.
Listen to crew members and do exactly what they say.
Before you try to open any emergency exit yourself, look outside the window. If you see a fire, don't open it or the fire may spread into the cabin. Try to use your alternate escape route.
Remember, smoke rises, so try to stay down if there is smoke in the cabin. If you have a cloth, put it over your nose and mouth.

GOT COMPLAINTS?
First, talk to the airline's Customer Service Representative at the airport. If you can't resolve the problem and want to file a complaint, it's best to write the airline's consumer office. Include your daytime phone number, flight numbers, dates, and times. State what happened and who was involved. Send copies of all tickets, stubs, or other receipts. State what you expect from the carrier to make amends. Be reasonable. The airlines will probably treat your complaint seriously.

If you need assistance or want to put your complaint about an airline on record, call or write:

Office of Community and Consumer Affairs
U.S. Department of Transportation
400 7th Street, S.W., Room 10405
Washington, D.C. 20590

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